GENERAL TERMS AND CONDITIONS OF SALE
Welcome to www.frenchtouchapparel.com.
French Touch apparel reserves the rights to update and modify these terms and conditions at any time without prior notice. By using the site following any such changes constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason you are encouraged to review these terms and conditions each time you use the site.
All of the content you see on this website are subject to copyright and/or intellectual property rights or licences held by French Touch apparel.
INFORMATION ABOUT FRENCH TOUCH APPAREL
French Touch apparel is a limited liability company and is incorporated in France. The complete contact details can be found below:
French Touch apparel
56 rue du moulin
Chamber of Commerce number: 80113359600016
YOUR DETAILS :
In order to facilitate the smooth execution of the contract by French Touch apparel, it is important that you correctly and completely provide your details, such as your name, your e-mail address and shipping address in accordance with the instructions. You are responsible for the correctness of the details provided by you. You will find the complete contact details of French Touch apparel under Article 1 of these Conditions.
French Touch apparel will use the details supplied by you only in the manner as indicated in the privacy statement, which you may refer to on its website.
PRICE AND PAYMENT
The price quoted in the webstore at the moment of placing an order is the total price including applicable taxes and charges. Delivery costs shall be added to the price of the products and are indicated separately on the order form.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us, we may limit or cancel quantities purchased per person, per household or per order, these restrictions may include orders placed by / or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping adress. In the event that we make a change to or cancel an order, we may notify you by contacting the email at the time the order was made, we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current complete information for all purchases made at www.frenchtouchapparel.com, you agree to promptly update your information, including your email adress and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
ORDER PROCESSING AND SHIPMENT
French Touch apparel will make every effort to process and deliver your order as well and as quickly as possible after receiving full payment. However, some items are made to order, manufacturing times may vary depending on the type of product chosen, from 10 to 20 days.
All orders are shipped by La Poste colissimo with tracking number and delivered to the address you specified.
The shipping costs are indicated before the payment in the detail of your basket of purchase. Delivery times are normally 3 to 5 working days for France and 7 to 15 days for international orders.
If you have an order delivered outside the European Union, it is possible that the country in question will charge additional levies such as import tax. French Touch apparel has no influence or control over such levies and will therefore not be able to inform you thereof. Before placing such an order, you must check yourself whether the items ordered by you can be exported to or imported in the country in question and what the cost is thereof.
French Touch apparel takes great care to ensure that its products are shipped correctly and completely. Should you unexpectedly receive incomplete or damaged products, please contact us immediately.
You can initiate a return for most new and unopened items within 7 days of delivery for a refund or exchange.
Returned items must be in their original condition, unworn and unwashed with tags still attached and original package.
All shipping cost for returned goods will be your responsibility.
It is your responsibility to retain copies of all tracking information and to ensure that the returned goods arrive at French Touch apparel workshop.
If the return is a result of our error or defective product, we will refund the full cost of item. Before sending your product, please provide digital images at
When we receive your return, we will inspect the item and provide a replacement or issue a refund.
The following items are non-returnable and we offer no refunds and no exchange:
Products on sale can neither be returned, refunded nor exchanged.
Products marked as made to order can neither be returned, refunded or exchanged.
Incomplete or used products may not be returned, refunded or exchanged.
Broken, incomplete or used products that we receive as returns will be returned to the sender and shipping cost will be charged.
Follow the steps below to return an item to frenchtouchapparel.com :
Send an email to
Include in the subject the name of the item you want to return and the number of your order.
Please leave a detailed description of the item you would like to return and the reason (even if the reason is – I realized I did not want the product).
Send the email and we will respond with shipping instructions to you. If your response is sent to us before the maximum time allowed to return an item you will not be held accountable for any delays in the return process
CORRECTION OF ERRORS AND INACCURACIES
The information on may have typographical inaccuracies and errors, it may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice, (including after you have submitted your order) please note that such errors, inaccuracies and/or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause. If you are not fully satisfied with your purchase you may return it – please see our returns policy.
You agree to indemnify, defend, and hold harmless French Touch apparel and its directors, employees and suppliers (collectively the “service providers”) from and against all losses, expenses, damages and costs, including reasonable solicitor’s fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.
By accessing and using www.frenchtouchapparel.com, you agree that your access to and use of is subject to these terms and conditions, as well as all applicable laws, as governed by and construed in accordance with the laws of France. In case of dispute or claim, the consumer will first contact French Touch apparel for an amicable solution.
French Touch apparel strives to deliver only the highest possible quality in regards its products and services. However, should you unexpectedly have any complaints, you may send them by e-mail to: